Demystifying Advanced Global CDN with accessible, interactive eLearning to drive adoption, satisfaction, and sales.
Demystifying Advanced Global CDN with accessible, interactive eLearning to drive adoption, satisfaction, and sales.
Advanced Global CDN lacked a customer-facing interface, making it difficult for users to understand its capabilities or value. In collaboration with Customer Sales Engineers and through UI/UX and product research, I pinpointed the key technical knowledge gaps and uncovered that our existing documentation failed to translate features into customer-centric benefits. To bridge this divide, I designed a modular eLearning experience that blends concise explainer videos with clear, jargon-free text—breaking down complex topics into digestible units focused on performance, security, and management.
Upon completing the course, participants can:
Explain what Advanced Global CDN is and how it differs from standard CDN offerings
Articulate the core customer values—performance, security, and management—and map them to specific CDN features
Navigate the components and configurations of Advanced Global CDN with confidence
Apply best practices to optimize content delivery and secure web assets
Troubleshoot common issues independently, reducing reliance on support tickets
Demonstrate improved usage and ROI through scenario-based practice exercises
